Policies & Forms
Learn about the policies that help us provide you with the very best of care.
Learn about the policies that help us provide you with the very best of care.
We make every possible effort to ensure that patients needing to be seen for urgent illness are able to be seen the day of calling. However, we cannot guaranty that the patient’s preferred provider will have availability and they may need to be seen by another provider who has availability in their schedule.
If your child’s illness or injury is life-threatening, call 911. Otherwise, for urgent matters that cannot wait until business hours, call our office to be connected to an on-call provider.
We understand that there are times when unforeseen circumstances arise that make it impossible to arrive on time for your appointment. However, due to our busy practice and our desire to provide the best care to all of our patients, we might not be able to accommodate your late arrival. Please call ahead if you will be more than 10 minutes late and we can reschedule you, or you are free to wait for a period of time in the office to see if you can be put back into the schedule on that day.
Any patient who misses a scheduled appointment without giving a 24-hour notice prior to the appointment will be assessed a “no show fee” that must be paid prior to the next office visit. This fee is not billable to insurance. We are aware that unexpected situations do arise, please let us know, extraordinary circumstances will certainly be taken into consideration.
We are members of the medical staff at Dartmouth-Hitchcock Medical Center and a short distance from Cottage Hospital, the local hospital in Woodsville, NH. Should the need for hospitalization occur, you (the parents/guardians) will decide what hospital you would prefer.
Requesting a prescription refill or renewal has never been easier. Simply submit the request though our Patient Portal, and we will take care of the rest. We require at least 2 business days’ advance notice for prescription refills.
Please bring a copy of your insurance card to every visit. If you have more than one insurance plan, please give us your insurance information for each of your policies, so that you will get the maximum benefits.
As a convenience to our patients, we will submit claims to all insurances that we are contracted with.
Upper Valley Pediatrics
331 Upper Plain, Suite 1
Bradford, VT 05033
Map & directions »
Phone
(802) 222-4722
Fax
(866) 359-0233
Monday–Friday
8:00 am - 5:00 pm
Saturday
8:30 am - 11:30 am
Upper Valley Pediatrics
332 Route 113
East Thetford, VT 05043
Map & directions »
Phone
(802) 785-4722
Fax
(866) 359-0233
Monday
8:30 am - 5:00 pm
Tuesday
8:30 am - 5:00 pm
Thursday
8:30 am - 5:00 pm
Office visits are by appointment only.
If your child is ill and you are certain whether they should be seen, please call our office. Our staff is trained in pediatric issues and can determine if an office visit would be helpful, as well as offer advice in the interim.
If your child’s illness or injury is life-threatening, call 911.
Otherwise, for urgent matters that cannot wait until business hours, call our office at (802) 222-4722. One of our doctors is on call 24/7.