Policies & Forms

We make every possible effort to ensure that patients needing to be seen for urgent illness are able to be seen the day of calling. However, we cannot guaranty that the patient’s preferred provider will have availability and they may need to be seen by another provider who has availability in their schedule.

If your child’s illness or injury is life-threatening, call 911. Otherwise, for urgent matters that cannot wait until business hours, call our office to be connected to an on-call provider.

We understand that there are times when unforeseen circumstances arise that make it impossible to arrive on time for your appointment. However, due to our busy practice and our desire to provide the best care to all of our patients, we might not be able to accommodate your late arrival. Please call ahead if you will be more than 10 minutes late and we can reschedule you, or you are free to wait for a period of time in the office to see if you can be put back into the schedule on that day.

Any patient who misses a scheduled appointment without giving a 24-hour notice prior to the appointment will be assessed a “no show fee” that must be paid prior to the next office visit. This fee is not billable to insurance. We are aware that unexpected situations do arise, please let us know, extraordinary circumstances will certainly be taken into consideration.

We are members of the medical staff at Dartmouth-Hitchcock Medical Center and a short distance from Cottage Hospital, the local hospital in Woodsville, NH. Should the need for hospitalization occur, you (the parents/guardians) will decide what hospital you would prefer.

Requesting a prescription refill or renewal has never been easier. Simply submit the request though our Patient Portal, and we will take care of the rest. We require at least 2 business days’ advance notice for prescription refills.